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simply gift the premium multi-choice gift card login sodexo why simply gift? where to spend? special offers business benefits become a partner faqs × buy your simply gift now! buying for myself or as a private gift personal or buying for the team or for the company business × issuing statement simply gift and money boost cards are issued by r. raphael & sons (“raphaels bank”) pursuant to license by visa europe limited. raphaels bank is authorised by the prudential regulation authority, and regulated by the financial conduct authority and the prudential regulation authority (authorisation number 161302). raphaels bank is registered in england and wales with company registration no. 1288938 and registered at 19-21 shaftesbury avenue, london, w1d 7ed, uk × sodexo privacy & cookie policy sodexo privacy & cookie policy privacy statement sodexo ("we") are committed to protecting and respecting your privacy. this policy together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. information we may collect from you we may collect and process the following data about you: information that you provide by filling in forms on this website. this includes information provided at the time of registering to use this website, subscribing to our service, posting material or requesting further services. we may also ask you for information when you report a problem with this website. if you contact us, we may keep a record of that correspondence. we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. details of transactions you carry out through this website and of the fulfillment of your orders. details of your visits to this website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. validity of the information we cannot validate or guarantee the accuracy, timeliness and completeness of information provided by various websites linked with this website. anonymous information a cookie is a string of information that is sent by a website and stored on your hard drive or temporarily in your computer’s memory. we may employ cookie technology to help you move faster through our site. we may employ cookie technology to estimate our total audience size and traffic and to help us improve our site’s experience by measuring which site areas are of greatest interest to users. you can turn off the ability to receive any of these cookies by adjusting the browser in your computer, but you should note that if you do so, this may materially affect the functionality of the site and the information you can access through it. we collect anonymous data when you visit most pages on the site. your visit may automatically provide us with data that is not linked to your personal information, such as your ip (internet protocol) address, browser type, operating system, domain name, access times, and referring web site addresses. some parts of the site use embedded pixel or javascript technologies to facilitate your use of the web site and to track general traffic. we use your anonymous data to obtain general statistics regarding the use of the site and its specific web pages and to evaluate how our visitors use and navigate our site on an aggregate basis. we do not link your anonymous data with personal data. we use google analytics, google adwords conversion tracker, and other google services that place cookies on a browser across the website. these cookies help us increase the website’s effectiveness for our visitors. these cookies are set and read by google. to opt out of google tracking, please visit this page . we use adwords remarketing to market our sites across the web. we place a cookie on a browser, and then a 3rd party (google) reads these cookies and may serve an ad on a 3rd party site. you may opt out of this ad serving on google’s opt out page. if you are concerned about 3rd party cookies served by networks, you should also visit the network advertising initiative opt-out page. intro in providing you our services and products, we receive, use and share personal data about you. the information contained in this privacy notice tells you how your personal data is collected, used and shared by r. raphael & sons plc (‘raphaels bank’, ‘we’, ‘us’ or ‘our’). you can find out more about us at our website: www.raphaelsbank.com raphaels bank is authorised by the prudential regulation authority and regulated by the financial conduct authority and the prudential regulation authority. raphaels bank is registered in england and wales under registration number 1288938, and our registered office is at 19-21 shaftesbury avenue, london, w1d 7ed. your information will also be held, used and shared on our behalf by our programme manager sodexo motivation solutions uk ltd one southampton row london wc1b 5ha and its subsidiaries. you can find out more about our programme manager at: website: http://sodexoengage.com this privacy notice covers the following: what information we collect and where we get it from what are the legal grounds we rely on to process your data? legitimate interest how we use your information and with whom do we share your information profiling safeguarding your personal data international transfers how long do we hold your information for? your legal rights updates to this privacy notice how to contact us, complain or request access to your personal data what information we collect and where we get it from we use a lot of different types of personal data and obtain it from a number of different sources. we either receive your personal data from you directly, financial instructions, distributors and other services providers or generate the data ourselves (for example, during the provision of our services we generate transactional data about you). the type of information may include the following: your identity and contact details and those of other joint applicants description: your full name, and other information that may be obtained to verify your identity, residential address, mobile telephone and/or landline number, e-mail address and those of other applicants or secondary card holders. purpose for processing it: providing you with a financial service and notifying you about any changes to the product or the provision of the service; prevention of financial crime and fraud against you; sending you direct marketing if you have consented to receiving it. how long we store it for: data about your identity will be stored for up to five years after the termination of the contract, unless we are legally obliged to keep them for longer. any personal data held only for marketing purposes will be deleted as soon as consent is withdrawn by you. date of birth and / or age description: your date of birth or age. purpose for processing it: ensuring that you are eligible to apply for the service; prevention of financial crime and fraud against you. how long we store it for: data about your age or date of birth will be stored for up to five years after the termination of the contract, unless we are legally obliged to keep them for longer. financial identifiers description: your card details and identifiers of the parties you are receiving money from or are sending money to. purpose for processing it: providing you with a financial service, including resolution of your requests for information, disputes and complaints, compliance with industry and regulatory requirements and prevention of financial crime and fraud against you. how long we store it for: financial identifiers data will be stored for up to six years after the final transaction, unless we are legally obliged to keep them for longer. your economic position description: in some occasions the funds you use to load our product and whether you or a close family member hold an important public office or you are a close business associate of a person that holds an important public office. purpose for processing it: prevention of financial crime and fraud against you. how long we store it for: data about your financial position will be stored for up to five years after the contract has been terminated, unless we are legally obliged to keep it for longer. information concerning the product description: the date when you applied for and/or obtained the product, any shared access to your product, the purpose for obtaining the product and any communication we may have with you concerning the product, including your complaints about our product and/or service. purpose for processing it: providing you with a financial product or service and prevention of financial crime and fraud against you. how long we store it for: data about the payment product will be stored for up to five years after the contract has been terminated, unless we are legally obliged to keep it for longer. information specific to a complaint will be stored for up to three years from the date complaint was received. data required for preventing financial crime will be stored for up to six years after the final transaction, once the contract has been terminated, unless we are legally obliged to keep them for longer. usage data description: the location and times where the product is used. where the product offers an online portal or other online services we will also obtain technical data about you, including internet protocol (ip) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. purpose for processing it: providing you with a financial product or service, prevention of financial crime and fraud against you. how long we store it for: the data about your usage of the product will be stored for up to six years after the final transaction, unless we are legally obliged to keep it for longer. what are the legal grounds we rely on to process your data? we can only use your personal information where it falls into one or more categories. raphaels bank relies on a few different legal grounds to process your data: it is necessary to the fulfilment of a contract we have with you; we have a legal or regulatory obligation to do so; it is our legitimate interest to do so and it is not against your rights; you have provided your consent to the processing. further information on the specific legal ground used for processing can be found in section 4 ‘how we use your information’. legitimate interest the uk’s data protection law allows the use of personal data where its purpose is legitimate and is not outweighed by the interests, fundamental rights or freedoms of data subjects. the uk’s data protection law allows the use of personal data where its purpose is legitimate and is not outweighed by the interests, fundamental rights or freedoms of data subjects. the law calls this the ‘legitimate interests’ ground for processing personal data. our use of this personal data is subject to an extensive framework of safeguards that help make sure that people’s rights are protected. these include the information given to people about how their personal data will be used and how they can exercise their rights to obtain their personal data, have it corrected or restricted, object to it being processed, and complain if they are dissatisfied. these safeguards help sustain a fair and appropriate balance so our activities do not override the interests, fundamental rights and freedoms of data subjects. if you think a decision is unfairly balanced in our favour you have the right to object to processing or to the restriction of processing. to find out where we rely on the legal grounds of ‘legitimate interest’ view section 4 e) ‘chargebacks’. how we use your information and with whom do we share your information. your personal data will be used to perform the services we provide to you. we also process your personal data to fulfil our regulatory and legal obligations as a regulated and authorised entity. in particular, we may use your personal data for : a) providing you with a financial service in order to provide you with a financial service as detailed in our terms and conditions, we will collect your contact name, residential address and means to contact you (such as your e-mail address, mobile telephone number etc.). we may assign a customer reference number or another unique identifier to you in order to reduce the risk of disclosing your information to unauthorised third parties. we may also track technical data about you and the device you are using when you use an online portal to authorise a transaction, manage your online portal settings or view your available balance. who we share your data with for the provision of a financial service: we use outsourced third-party providers such as: programme manager who assist us in providing the financial service to you – sodexo motivation solutions uk ltd, one southampton row london wc1b 5ha; processors who assist us in processing the transaction data to the financial institutions you are transacting with fis tricorn house 51-53 hagley road edgbaston birmingham b16 8tu; card bureaus who produce the payment card we issue to you - nitecrest, 32 marathon pl, leyland pr26 7qn; call centres who will assist you with any questions and complaints about the financial service we are offering sodexo motivation solutions uk ltd unit 5, albany court, albany business park, camberley, surrey gu16 7q; and your card and account payment scheme – visa, 1 sheldon square, london w2 6tt. the legal grounds on which we rely for such data processing is fulfilment of a contract. b) preventing financial crime we have legal and regulatory obligations to ensure that the financial services we offer are not exploited for illegal ends. in order to comply with our legal and regulatory obligation we have to ensure the information we receive about you which we rely on to provide you our products and services is accurate. as part of our duties we use your personal data to verify information e.g. your identity and that of the persons and companies you are transacting with, date of birth and residence, your economic situation and the economic means you use to load and spend using our payment instrument(s), the purpose(s) for which you are using the product. we match your identification data against a data base of politically exposed persons (peps), sanctioned individuals and people of interest. we do this in order to identify whether you are on a list of sanctioned individuals, hold an important public office, are closely related to a person holding an important public position or are a business associate of a person holding an important public position. we will also review your transaction history and any communication you may have with us or our outsourced service providers and will conduct profiling with your identity information, your transaction history and any communication in order to detect any form of financial crime. we use this data exclusively for detecting and preventing criminal activity, (e.g., fraud, money laundering, terrorist financing, bribery and corruption etc.). who we share your data with for the prevention of financial crime: we use: programme manager - sodexo motivation solutions uk ltd one southampton row london wc1b 5ha, customer due diligence provider webhelp - unit 1 central park avenue central park, larbert fk5 4rx and experian - experian the sir john peace building, experian way, ng2 business park, nottingham, ng80 1zz, processors- fis tricorn house 51-53 hagley road edgbaston birmingham b16 8tu, peps and sanction-screening providers webhelp - unit 1 central park avenue central park, larbert fk5 4rx and experian- experian, the sir john peace building, experian way, ng2 business park, nottingham, ng80 1zz where we suspect that your payment instrument(s) has/have been used to conduct financial crime we have a legal obligation to report our suspicion to law enforcement agencies. in such instances, we are not permitted to inform you about such data sharing. the legal grounds on which we rely for such data processing are legal and regulatory obligations we need to comply with. c) public bodies and law enforcement the police and other law enforcement agencies, as well as public bodies like local and central authorities and our regulators, can request us to supply them with personal data. this can be for a range of purposes such as preventing or detecting crime, fraud, apprehending or prosecuting offenders, assessing or collecting tax, investigating complaints or assessing how well a particular industry sector is working. the legal grounds on which we rely for such data processing is legal and regulatory obligations we need to comply with. d) complaints we are a credit institution regulated in the uk. as part of our legal obligations under the financial services and markets act we are obliged to handle any complaints you may have about our products and services. in instances where we are unable to resolve your complaint to your satisfaction you may raise your concern with the financial ombudsman service (fos) whose website can be found here: http://www.financial-ombudsman.org.uk/. in such instances the fos may contact us to obtain evidence from us on the disputed particulars which will contain your personal data relating to your complaint. in order to help the fos to resolve your complaint we are then required to disclose relevant details of the case to them so they can undertake their own review. the legal grounds on which we rely for such data processing is legal and regulatory obligations we need to comply with. how we use your information and with whom do we share your information. your personal data will be used to perform the services we provide to you. we also process your personal data to fulfil our regulatory and legal obligations as a regulated and authorised entity. in particular, we may use your personal data for : a) providing you with a financial service in order to provide you with a financial service as detailed in our terms and conditions, we will collect your contact name, residential address and means to contact you (such as your e-mail address, mobile telephone number etc.). we may assign a customer reference number or another unique identifier to you in order to reduce the risk of disclosing your information to unauthorised third parties. we may also track technical data about you and the device you are using when you use an online portal to authorise a transaction, manage your online portal settings or view your available balance. who we share your data with for the provision of a financial service: we use outsourced third-party providers such as: programme manager who assist us in providing the financial service to you – sodexo motivation solutions uk ltdone southampton row london wc1b 5ha; processors who assist us in processing the transaction data to the financial institutions you are transacting with fis tricorn house 51-53 hagley road edgbaston birmingham b16 8tu; card bureaus who produce the payment card we issue to you - nitecrest, 32 marathon pl, leyland pr26 7qn; call centres who will assist you with any questions and complaints about the financial service we are offering sodexo motivation solutions uk ltd unit 5, albany court, albany business park, camberley, surrey gu16 7q; and your card and account payment scheme – visa, 1 sheldon square, london w2 6tt. the legal grounds on which we rely for such data processing is fulfilment of a contract. b) preventing financial crime we have legal and regulatory obligations to ensure that the financial services we offer are not exploited for illegal ends. in order to comply with our legal and regulatory obligation we have to ensure the information we receive about you which we rely on to provide you our products and services is accurate. as part of our duties we use your personal data to verify information e.g. your identity and that of the persons and companies you are transacting with, date of birth and residence, your economic situation and the economic means you use to load and spend using our payment instrument(s), the purpose(s) for which you are using the product. we match your identification data against a data base of politically exposed persons (peps), sanctioned individuals and people of interest. we do this in order to identify whether you are on a list of sanctioned individuals, hold an important public office, are closely related to a person holding an important public position or are a business associate of a person holding an important public position. we will also review your transaction history and any communication you may have with us or our outsourced service providers and will conduct profiling with your identity information, your transaction history and any communication in order to detect any form of financial crime. we use this data exclusively for detecting and preventing criminal activity, (e.g., fraud, money laundering, terrorist financing, bribery and corruption etc.). who we share your data with for the prevention of financial crime: we use: programme manager - sodexo motivation solutions uk ltd one southampton row london wc1b 5ha, customer due diligence provider webhelp - unit 1 central park avenue central park, larbert fk5 4rx and experian - experian the sir john peace building, experian way, ng2 business park, nottingham, ng80 1zz, processors- fis tricorn house 51-53 hagley road edgbaston birmingham b16 8tu, peps and sanction-screening providers webhelp - unit 1 central park avenue central park, larbert fk5 4rx and experian- experian, the sir john peace building, experian way, ng2 business park, nottingham, ng80 1zz where we suspect that your payment instrument(s) has/have been used to conduct financial crime we have a legal obligation to report our suspicion to law enforcement agencies. in such instances, we are not permitted to inform you about such data sharing. the legal grounds on which we rely for such data processing are legal and regulatory obligations we need to comply with . c) public bodies and law enforcement the police and other law enforcement agencies, as well as public bodies like local and central authorities and our regulators, can request us to supply them with personal data. this can be for a range of purposes such as preventing or detecting crime, fraud, apprehending or prosecuting offenders, assessing or collecting tax, investigating complaints or assessing how well a particular industry sector is working. the legal grounds on which we rely for such data processing is legal and regulatory obligations we need to comply with. d) complaints we are a credit institution regulated in the uk. as part of our legal obligations under the financial services and markets act we are obliged to handle any complaints you may have about our products and services. in instances where we are unable to resolve your complaint to your satisfaction you may raise your concern with the financial ombudsman service (fos) whose website can be found here: http://www.financial-ombudsman.org.uk/ . in such instances the fos may contact us to obtain evidence from us on the disputed particulars which will contain your personal data relating to your complaint. in order to help the fos to resolve your complaint we are then required to disclose relevant details of the case to them so they can undertake their own review. the legal grounds on which we rely for such data processing is legal and regulatory obligations we need to comply with. for further information about our complaints procedure please visit our website at http://sodexoengage.comor alternatively we can provide you with a copy of this procedure if you request a copy in writing. e) chargebacks if we have a legal claim against you in situations where you have accrued a negative balance on your card or account and you do not rectify it we may pursue the legal claim in the courts. the legal grounds on which we rely for such data processing is legitimate interest. f) vulnerable persons our customer service may offer you a better tailored service if you authorise our customer service team to establish with you and record whether you are suffering from any condition or circumstance that may impede your communications with us. in those instances we might be able to provide you with information more appropriately designed to improve your understanding of our products and services. if you wish that we should record specific information about difficult circumstances or a condition impeding your communications with us, please contact us: stating your condition. list any information about the means of communication (that we can reasonably accommodate) that you would prefer as the means by which we communicate with you. if you choose to consent to us recording this information you can contact us at any time to request us to stop processing or erase your data relating to your condition or difficult circumstances. if you do not do so we will delete this information as soon as you have redeemed all of your remaining funds with us. the legal grounds on which we rely for such data processing is your explicit consent. raphaels bank will store this data, until you withdraw your consent. g) audits and regulatory oversight we are legally obliged to carry out audits in order to ensure our activities meet relevant financial services regulation like the payment services regulations 2017 and regulation associated with it such as the money laundering regulations 2017. as part of any audit our auditors may review some customer files for the purpose of ensuring that some or all areas of compliance of how we provide a product or service to you have been met. when this happens your customer file might be reviewed as part of a sample of files in order to review whether we handled you in an appropriate manner. in some instances we use external auditors in order to review our compliance and your data may form part of such a review. raphaels bank is regulated by the financial conduct authority (fca) for providing financial services and by the information commissioner’s office (ico) for the purpose of data protection. both may carry out audits on aspects of raphaels bank’s quality and relevant compliance when providing their services and products. the legal grounds on which we rely for such data processing is legal and regulatory obligations we need to comply with . profiling we carry out profiling in three different scenarios: the prevention of financial crime; safeguarding your online portal against fraudulent access by unauthorised parties; marketing. when we are trying to prevent financial crime we will combine your personal data concerning identity, economic situation, purpose for taking up the product and your economic activity (in some cases this includes formal documentation evidencing where you obtained the funds you wish to spend with us) with the financial information we gather when you perform transactions and the communication you engage in with our customer service team. we do so in order to identify any suspicious behaviour that could indicate your participation in criminal activities or third parties using your data to commit fraud. where we suspect any criminal activity we are legally obliged to report it to law enforcement agencies. when we process your data to protect your online portal against unauthorised use by third parties we will combine the technical information you submit as an electronic “footprint” with the actions you usually take when logging into the portal. this allows us to identify any unexpected use which may indicate unauthorised access. in instances where we suspect unauthorised access we may block the portal and contact you as soon as possible, unless we are not permitted to do so by law. if you have consented to receive marketing material from us we may analyse your spending behaviour in order to send targeted marketing to you. if you have concerns regarding the manner in which we conduct profiling, you would need to contact us via the contact information in the section 11 ‘how to contact us, complain or request access to your personal data’. safeguarding your personal data we take the protection of personal data very seriously and we will maintain appropriate safeguards to ensure the security, integrity and privacy of your information. we restrict access to your personal data to those employees, service suppliers and sub-contractors who need to know that information to provide products or services to you. those persons are also subject to a duty of confidentiality international transfers we are in the united kingdom. in certain circumstances, we will need to send or allow access to personal data from elsewhere in the world. this might be the case, for example, when a processor or agency is based overseas or uses overseas data centres. while countries in the european economic area all ensure a high standard of data protection law, some parts of the world may not provide the same level of legal protection when it comes to personal data. as a result, when we do send personal data overseas we will make sure suitable safeguards are in place in accordance with european data protection requirements: sending the data to a country that is approved by the european authorities as having a suitably high standard of data protection law. a full list of the approved countries outside the eu can be found at: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en putting in place a contract with the recipient containing terms approved by the european authorities as providing a suitable level of protection. read more about this on the european commission justice website https://ec.europa.eu/info/law/law-topic/data-protection_en . sending the data to an organisation which is a member of a scheme that’s been approved by the european authorities as providing a suitable level of protection. one example is the privacy shield scheme agreed between the european and us authorities. binding corporate rules which allow multinational corporations, international organizations, and groups of companies to make intra-organizational transfers of personal dataacross borders in compliance with eu data protection law. for more information on binding corporate, we refer you to the ico website: https://ico.org.uk/for-organisations/guide-to-data-protection/binding-corporate-rules/ . 8) how long do we hold your information for? we will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of any legal, accounting or reporting requirements. whilst you continue to be our customer, we will keep a record of your personal information to ensure that we provide you with the best service possible and where we are required to keep your personal information to meet our legal and regulatory obligations. please view the column ‘how long we store it for’ in the table in section 1 to find out how long we hold specific sets of personal data for. we will delete your personal data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it,or when you request their deletion, unless we are required by law to keep the information for a longer period. 9) your legal rights a) access to your data you may request access to your personal data (commonly known as a ‘data subject access request’), to update and correct inaccuracies in your personal data, to have the information anonymised or deleted, as appropriate. this enables you to receive a copy of the personal data we hold and to check that we are lawfully processing it. b) objection to processing you have the right to lodge an objection about the processing of your personal data by us. however, you should know that under the general data protection regulation, we will not be able to stop processing your data in all instances, we can stop processing your data as explained under section 2 ‘what are the legal grounds we rely on to process your data’. in many cases - particularly where personal data is being processed for activities such as prevention of fraud and anti-money laundering, supporting responsible lending and suspicious activities reporting - we are not permitted by law to stop processing or delete personal data immediately or prior to five years after the end of our business relationship. c) restriction to processing your data you have the right to request restriction of processing your data. we can restrict the processing of specific data items in situations where you believe that the data we hold about you is inaccurate, for example when you have moved house and we still hold your previous residential address. in such cases we may request formal documentation supporting any requested amendments to your data. in some circumstances, you can ask us to restrict how we use your personal data. your rights are set out at article 18 of the general data protection regulations www.eur-lex.europa.eu/legal-content/en/all/?uri=celex%3a32016r0679. you cannot enforce this right in all circumstances, and your personal data may still be processed where certain grounds exist. this is: where we have to follow a statutory obligation (you can find relevant areas where we have to comply with statutory obligation in section 2 ‘what are the legal grounds we rely on to process your data’); for the establishment, exercise, or defence of legal claims; for the protection of the rights of another natural or legal person; for reasons of important public interest. only one of these grounds needs to be demonstrated to continue data processing. please see section 2 ‘what are the legal grounds we rely on to process your data’ for a description of the legal grounds upon which we rely for processing of personal data. we will consider and respond to requests we receive, including assessing the applicability of these exemptions. however, it is important to note that in many circumstances we will be unable to provide you with our services without using your personal data. if you want to object to the use of or restrict how we use your personal data, please use the contact details in section 11 ‘how to contact us complain or request access to your personal data’. d) rectification of personal data 1. in some instances, we might hold outdated information about you like a mobile telephone number that you no longer use. you have the right to ask us to change this information. in some instances, we will need to ensure that the new information is correct and may request documents from you to verify its accurateness. 2. request transfer of your personal data to you or a third party. we will provide to you, or to a third party that you have chosen, your personal data in a structured, commonly used, machine-readable format. please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 3. withdraw consent at any time where we are relying on consent to process your personal data at any time and free of charge. however this will not affect the lawfulness of any processing carried out before you withdraw consent. 4. right to lodge a complaint with your supervisory authority. 10. updates to this privacy notice we may update this notice from time to time by publishing a new version on our programme manager’s website. we will endeavour to contact you regarding changes to this privacy notice, where possible and appropriate. however, you may also wish to check this page occasionally to ensure you are up to date and/or aware of any changes to this privacy notice. how to contact us, complain or request access to your personal data for general personal data enquiries, please contact customer services at sodexo uk, one southampton row london wc1b 5ha. if you would like to exercise one of your rights under gdpr or escalate an issue, please contact our data protection officer: to make a request by email: [email protected] to make a request by post: data protection officer, raphaels bank, 19-21 shaftesbury avenue, london, w1d 7ed, or to make a request by email to sodexo uk : [email protected] please let us know if you have any feedback or are dissatisfied with how we have used your personal data. you can contact us using the above contact details. you also have the right to complain to the information commissioner’s office (“ico”), the uk supervisory authority for data protection issues at https://ico.org.uk/concerns/. however, we would appreciate the opportunity to deal with your concerns before you approach the ico so please contact us in the first instance. buy now activate your card log in why simply gift? simply gift is the multi-choice gift card with a network of premium brands and retailers including john lewis, m&s, argos and many more. as a visa prepaid card it is easy to use, safe, convenient and can be spent in-store and online*. perfect for incentive and recognition schemes, long service, birthdays or on-the-spot rewards. simply gift offers no-hassle rewarding with broad appeal. order today in three simple steps: 1. set your gift card value 2. add a personal greetings message 3. choose your delivery address buy now business benefits where to spend see more × view website special offers buy now contact us benefits for business customers if you’re looking for a corporate gift, a reward for valued employees or wanting to thank your customers, simply gift is perfect. our visa prepaid card is easy to use, safe, convenient and with a choice of premium brands, you can be assured that there is something for everyone. plus we offer businesses: free message personalisation and free delivery quick order uploads live discounts at the checkout online account with complete order history as an added difference your order is safe as funds are loaded on receipt of the card, which is instantly activated online by the recipient. buy now contact us become a partner we’re always looking for new, quality brands to join our growing retailer network. with over 30 years’ experience, sodexo is an established retail partner with proven expertise in the voucher and gift card industry. simply gift is a visa prepaid card which means in-store and online acceptance is not an issue. talk to us today about how you can increase footfall and drive sales by adding your brand to our premium retailer network. contact us now × faq 1. what is simply gift? a simply gift is a multi-choice gift card that can be used within our selected network of retailers and restaurants. as simply gift is a visa prepaid card it is easy to use, safe and convenient. for a list of participating brands, please refer to 'where to spend' section on the simply gift home page. 2. how to activate your card? simply gift cards can be activated online by visiting www.simply-gift.co.uk and clicking on the ‘activate your card’ icon on the homepage, you will then be required to create an online account. upon entering your ‘gift card reference number’, which provided inside the wallet/letter containing your simply gift card, your card will be activated. note, please use the reference number on the inside of your wallet/letter. before making your first purchase, you must also sign the signature panel on the back of the gift card. you can now use the card may then be used as many times as desired within our selected network until the value of the card has been exhausted. 3. where can simply gift cards be spent? simply gift cards can be spent at a range of retailers within our network both in-store and online. for a up-to-date list of participating brands, please refer to 'where to spend' section on the simply gift home page. 4. how do i make an in-store or online purchase with my simply gift card? simply gift cards are visa prepaid cards, which makes payments simply and easy. they work in exactly the same way as a debit card with a magnetic stripe, allowing you to make purchases in-store and online, no chip & pin required. when making an in-store purchase, just hand your card to the till operator. they will swipe the card and they will ask you to sign the purchase receipt. when making an online payment, on the store checkout page enter all your simply gift card details on screen, including the three-digit card verification value (cvv2) and your name as the card holder. the retailer will automatically recognise the card as visa. if purchasing an amount above your gift card balance you will need to provide an alternative form of payment alongside your simply gift card.* *please check online availability by referring to 'where to spend' section on the simply gift home page. some retailers may not accept split tender payments online. 5. how do i check the balance on my card? you can check your card balance at anytime by logging into your account by visiting www.simply-gift.co.uk. 6. can the card be topped up? no, simply gift cards cannot be topped up. however, you can use your card with split-tender transactions in-store by providing an alternative form of payment along with your simply gift card at the checkout. additional gift cards can be purchased from the simply gift website. 7. how long is my simply gift card valid for? all simply gift cards have en expiry date located on the front of the card directly below the 16-digit card number. simply gift cards are valid for up to 5 years from the point of issue. 8. can the simply gift card be used at an atm? no, the funds on the card can only be spent directly at a retailer or restaurant within our network, either online or in-store. 9. how do i purchase a simply gift card? simply gift cards are available to purchase online from www.simply-gift.co.uk. you can choose a flexible amount (non-fixed denominations) to load onto the gift card. the minimum load is £10. maximum load values vary by business and individual (private) orders. the maximum amount of money that can be loaded onto a simply gift card for business cards is £2500 and for individual (private) cards £400. additionally for individual (private) cards purchases, you are limited to a total order amount of £400 over 12-months, there are no limits for business orders. the value will be loaded onto the simply gift card at the point of activation. the simply gift card requires online activation before use. simply gift is issued by r. raphael & sons (“raphaels bank”). raphaels bank is authorised by the prudential regulation authority and regulated by the financial conduct authority and the prudential regulation authority (authorisation number 161302). raphaels bank is registered in england and wales with company registration no. 1288938 and registered at 19-21 shaftesbury avenue, london, w1d 7ed. customer identification: individuals that buy simply gift cards may be required to provide proof of identity and address. this allows sodexo to identify the purchaser and abide by the applicable regulations and legislation. 10. how are simply gift cards presented? the simply gift card comes in a wallet, with instructions on how to activate your card and the value loaded onto the card. 11. what personalisation options are available? for all orders you can personalise the recipient name and written message on the card wallet. business orders can also have a choice of card carriers. 8. do any charges apply? there are no issuing or activation fees. there is free delivery for business orders. delivery charges apply to individual orders (private purchases). below is a list of delivery charges that apply to individual (private purchase) orders. service no. of cards price royal mail 1st class 1 £0.61 royal mail 1st class 2-35 £3.60 royal mail 1st class 36-70 £6.24 courier 71-380 £14.02 courier 381-750 £14.95 other fees may be applicable such as for card replacement. a full list of fees can be found in the terms and conditions below. 13. when will my simply gift card arrive? orders are dispatched within 3-5 working days from the date of payment. orders of 1-70 cards will be dispatched through royal mail 1 st class. orders greater than 71 cards will be shipped by tnt. if you have not received your gift card within 10 working days please contact our customer services team. 14. how do i contact customer services? for lost, damaged and stolen cards, please contact customer services on 01276687058, talk to us through live chat or email [email protected] . for enquiries about your card balance, please visit the simply gift website at www.simply-gift.co.uk and log into your account. 15. how long is the cooling off period for refunds? if you have purchased the simply gift card as an individual (private purchase), you have 21 days from date of purchase to request a refund. use of the card will invalidate the cooling off period. for business customers please refer to the terms and conditions below. 16. can a simply gift card be sent direct to the recipient and not the address of the purchaser? yes. the purchaser can send an order to an address that is not the billing address. however, the purchaser must provide a valid billing address when making payment. 17. what happens if i need a refund on an item and i no longer have the original gift card ? when returning an item you must present the simply gift card used to make the purchase along with the original sales receipt. crediting funds may take up to seven business days. if you no longer have your simply gift card please refer to the retailers return policy, they will operate by their own policy and may issue a refund on credit / debit or their own gift card. 18. how do i raise a complaint? if you are unhappy in any way with your card, or with the way it is administered or serviced, please contact customer services by telephone at 01276687058 or alternatively you can email our customer care team at [email protected] . our customer services and customer care teams will deal with your complaint fairly and as quickly as possible, usually within 3 business days. where they are unable to resolve your complaint by then, we will let you know and provide you with an acknowledgement letter of your complaint within 5 working days. following this, we will provide you with a final response letter as soon as possible, and in any case within no more than 8 weeks from the date you complained to us. if we are unable to resolve your complaint, you may contact the financial ombudsman service at exchange tower, london, e14 9sr. telephone: 0800 023 4567 (calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone) or 0300 123 9 123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs). these numbers may not be available from outside the united kingdom – so please call +44 20 7964 0500 if you are phoning from abroad. you can also email: [email protected] or visit the website: http://www.financial-ombudsman.org.uk alternatively, the european commission has established an online dispute resolution platform (odr platform). it is specifically designed to help consumers resident in the european union (eu) who have a complaint about goods or services bought online from traders established in the eu. you can submit your complaint online through the odr platform in any of the official languages of the eu. the odr platform can then submit your complaint to the uk financial ombudsman service to facilitate resolution of your complaint. you can access the odr platform by clicking on the following link: http://ec.europa.eu/consumers/odr/ you may use the odr service if you are an eu resident and have a complaint about a product or service purchased from us online. as the odr platform will ultimately re-direct your complaint to the uk financial ombudsman service, you may prefer to contact us or the financial ombudsman service directly in the first instance. 16. terms and conditions to download the terms and conditions for business customers please click here to download the terms and conditions for consumers (private purchases) please click here 17. third party payment service providers you can only grant a third-party access to the account information you can view. you need to register for online access to be able to request authorisation of a third party. in order to request third party account access, you must call customer services on 0800 3287411, who will be able to assist with your request. any third parties you wish to authorise must appear in the european banking authority’s register of regulated payment service providers. it is important to emphasise that you must not share your login id and password with anyone. this important security condition is part of the card agreement we have with you. you can revoke the authorisation given to a third party for account access by contacting customer services on 0800 3287411. 18. who are sodexo? sodexo benefits and rewards services is part of the sodexo group. since 1968, sodexo has been delivering comprehensive on-site services in the uk and ireland as well as benefits and rewards, and employs 43,000 people. our benefits and incentives solution portfolio includes childcare vouchers, multi-store gift vouchers and reward schemes, which offer a proven way to incentivise employees, customers and third parties. our quality of life services have grown in popularity and we now have 410,000 clients worldwide and operate in 34 different countries. ) simply gift is issued by r. raphael & sons (‘raphaels bank’) pursuant to license by visa europe limited - click here for the full issuer statement privacy & cookie policy

URL analysis for simply-gift.co.uk

https://www.simply-gift.co.uk/media/1299/sodexo-simply-gift-corporate-terms-and-conditions-v10.pdf
https://www.simply-gift.co.uk/#home-why-simply-gift
https://www.simply-gift.co.uk/#home-special-offers
https://www.simply-gift.co.uk/media/1358/sodexo-simply-gift-consumer-terms-and-conditions-march-2016.docx
https://www.simply-gift.co.uk/#home-become-partner
https://www.simply-gift.co.uk/corporate/registration/
https://www.simply-gift.co.uk/consumer/card-activation-start/
https://www.simply-gift.co.uk/#home-where-to-spend
https://www.simply-gift.co.uk/system/login/
https://www.simply-gift.co.uk/consumer/order-start/
https://www.simply-gift.co.uk/#home-business-benefits
https://www.simply-gift.co.uk/mailto:[email protected]
https://www.simply-gift.co.uk/mailto:[email protected]
financial-ombudsman.org.uk
travelbyinspire.co.uk
ico.org.uk

Whois Information

Whois is a protocol that is access to registering information. You can reach when the website was registered, when it will be expire, what is contact details of the site with the following informations. In a nutshell, it includes these informations;

Domain name:
simply-gift.co.uk

Registrant:
Sodexo Motivation Solutions UK Ltd

Registrant type:
Other UK Entity (e.g. clubs, associations, many universities)

Registrant's address:
Unit 5, Albany Court
Camberley
Surrey
GU16 7QR
United Kingdom

Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 22-Jan-2014

Registrar:
TUCOWS Inc t/a TUCOWS [Tag = TUCOWS-CA]
URL: http://www.tucowsdomains.com

Relevant dates:
Registered on: 08-Jan-2015
Expiry date: 08-Jan-2019
Last updated: 10-Dec-2016

Registration status:
Registered until expiry date.

Name servers:
dns0.star.co.uk 217.158.169.7 2001:a88:0:fffa::1
dns1.star.co.uk 195.8.69.36 2001:a88:0:fffa::2

WHOIS lookup made at 08:06:08 25-Jun-2017

--
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:

Copyright Nominet UK 1996 - 2017.

You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REFERRER http://www.nominet.org.uk

  REGISTRAR Nominet UK

SERVERS

  SERVER co.uk.whois-servers.net

  ARGS simply-gift.co.uk

  PORT 43

  TYPE domain

OWNER

  ORGANIZATION Sodexo Motivation Solutions UK Ltd

TYPE
Other UK Entity (e.g. clubs, associations, many universities)

ADDRESS
Unit 5, Albany Court
Camberley
Surrey
GU16 7QR
United Kingdom
Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 22-Jan-2014

DOMAIN

  SPONSOR TUCOWS Inc t/a TUCOWS [Tag = TUCOWS-CA]

  CREATED 2015-01-08

  CHANGED 2016-12-10

STATUS
Registered until expiry date.

NSERVER

  DNS0.STAR.CO.UK 217.158.169.7

  DNS1.STAR.CO.UK 195.8.69.36

  NAME simply-gift.co.uk

DISCLAIMER
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
Copyright Nominet UK 1996 - 2017.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REGISTERED yes

Mistakes

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